I am writing to say how pleased I am with the renovation of my
apartment done by MyHome USA. Last year, I decided to renovate
the bathroom in my one-bedroom, one-bath Manhattan apartment. I
contacted MyHome through their website. I got an immediate response
and set up an appointment for an evaluation.
Ben Pitt, a designer for MyHome, came to my apartment, looked and
listened to what we wanted to do, and made several suggestions.
After our meeting, I decided to expand the scope of my project
to include refinishing the floors, putting in new baseboards for
the walls, new window treatments, and repainting the throughout
the apartment. Also, my existing closets were re-imagined and expanded;
a wall was moved to make my bathroom larger, and Ben designed a
bookshelf/cabinet unit for what had previously been a dead space
in my apartment that I didn’t know how to utilize.
A short time later, I met with Ben at MyHome’s Manhattan
showroom to choose materials. I felt a little lost because I had
never attempted anything as large as our proposed project, but
Ben was extremely helpful in matching concept, budget and materials.
MyHome was prepared to start as soon as I wanted. I had already
met with Ben and our project manager, Joe Boyle. Joe had reviewed
the project and done a walkthrough with me, and began the project
as soon as I was ready.
Just a few of the things that impressed me most about my experience
with MyHome, and especially with Ben Pitt and Joe Boyle:
1) Ben Pitt’s design addressed my wants and needs precisely,
and helped me to visualize what was going to happen in great detail,
including reviewing with me every detail of the project before
beginning, emailing me with drawings and plans, and always returning
calls or emails about 5 seconds after I made them!
2) The project manager, Joe Boyle, was enormously helpful and thorough.
Joe was on sight most days and continually helped me fine-tune
the project as it was going on. He was always available when I
needed him, and always addressed whatever we discussed immediately.
His patience and attention to my questions and concerns were amazing.
I felt completely taken-care-of throughout the process.
3) The cost of the project was what MyHome had said it would be.
During the process, I requested additions to the scope of work,
and opted to pay extra for extra work and materials. At every step,
Joe and Ben advised me about additional costs for additional work
and made sure I wanted, understood and agreed to every addition.
4) The project was finished significantly before the projected
date. Joe and I had numerous discussions after the work was substantially
complete, and made sure that everything was exactly the way I wanted
it.
I would recommend MyHome to anyone with a home renovation project
in mind. I want to emphasize that Ben and Joe did everything possible
to make me happy. At every stage of the process, from my inquiry
via the internet, to the final walkthrough, Ben and Joe were attentive
to my needs, and where there were changes I wanted to make, or
tiny details that wanted fine-tuning, Joe figured out a way to
meet my requests with the most efficient means possible. I cannot
imagine a better experience than I had with MyHome, Ben Pitt, Joe
Boyle and the workers who carried out the project so carefully
and efficiently.
Thanks to all for making such a potentially stressful experience
as comfortable as possible, and for doing such a great job. I love
my apartment, and for that, the credit goes to MyHome. If there
is any more information I can provide, please contact me.
Stephen McLeod
45 W. 54th St., Apt. 10A
New York, NY 10019
(212) 582-5726 (h)
(917) 673-0309 (c)
