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Availability
MyHome showrooms are open seven days a week. Remodeling consultants, project
managers, chief installers and even the company’s executives are
all available by cell phone in case of an emergency. If you need rush
service, we can help you.
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Rapid
Response
Because we are open 7 days a week, all inquiries are replied to either
the same day or within one business day. A remodeling consultant is usually
available for an in-home consultation within 24 to 48 hours - often sooner.
You’ll receive a written project proposal within 3 business days
of your initial consultation (unless additional research is required.)
Your project can begin within five business days of finalizing an agreement.
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Quick
& Efficient Turn-Around Time
If you are purchasing a new property, speed is often a primary factor.
MyHome works quickly and efficiently to help minimize your duplicate costs
such as mortgage, rent or maintenance. If you’re currently occupying
the property, a tight schedule will keep your inconvenience to a minimum.
MyHome can provide options to speed things along. For example, MyHome is
the only New York City construction firm that carries a line of kitchen
cabinetry that can be delivered in two to three business days.
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Real
Numbers
When you receive a proposal for a construction project or reach an agreement
to commence work, those numbers are final. There won't be any “unforeseen” expenses
or variances between the estimate and the actual numbers. This remains
true even if MyHome underestimates your project. You have our assurance –– our
numbers are real.
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Warranty
MyHome provides a five-year warranty on all our labor and a manufacturer's
warranty of up to 25 years on all products we use. We've worked hard
to earn our reputation, so rest assured, should issues or problems arise
with your finished product, we’ll handle them.
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Professionalism
Your remodeling project will be conducted by experienced professionals
that have also been trained by MyHome to ensure they perform according
to our standards. MyHome team members are educated in all aspects of
remodeling. Our expertise grows from bi- monthly continuing education
programs and training provided by trades professionals, manufacturers,
and product reps.
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The Certified
Remodeling Consultant
The remodeling consultant is essential to the success of your project.
He or she will walk you through each step of production –– planning,
designing, budgeting, selecting materials, and providing technical solutions,
advise and answers to all your questions.
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The Project
Manager
The project manager will be your best friend and advocate. He or she will
be your contact person during the construction phase of your renovation.
The project manager is the liaison between the trade professionals, the
company and you. He or she will schedule, supervise, control and inspect
the project - as well as solve any issues that should arise.
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Crew
Continuity
The same crew will run your project from start to finish. Your crew will
not be sent to a different job once your project is underway. Your project
manager will monitor your project daily.
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Owner
Involvement
In a large operation, clients often find that they do not have access to
the people at the top. Generally, owners step back from the business once
it’s established, and clients are denied access to the “bosses.” At
MyHome, your satisfaction is our primary goal. Our two principal owners
are involved in every project and available to you at all times. Should
you need to speak with one of them – whatever the reason - your call
will be returned promptly.
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Personal
Service
Your project is important – to you and to us. The professionals at
MyHome offer outstanding personal service from the beginning of your project
to its completion. Whether it’s our administrative staff handling
your initial call, scheduling issues and approval process; or our remodeling
consultants providing guidance, great design ideas and detailed material
selections; or our ordering department handling all your material orders;
or the project management team whose goal is to make sure EVERY project
comes out to client satisfaction; you’ll be treated with the proper
respect and understanding you deserve because we know that remodeling can
be exciting, trying and valuable to you. We are also one of the only remodeling
firms that has a customer service team to ensure your needs are being met.
Your MyHome team is truly dedicated to making your remodeling experience
run as smoothly as possible.
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Creativity
Finding creative solutions to renovating challenges is something we take
great pride in at MyHome. Careful planning is essential, but occasionally
unexpected issues arise. We meet those issues head on. Each member
of the MyHome team has the training, expertise and authority to find
creative solutions to the quirky and unique challenges of renovating
in New York City - and to keep your project moving forward.
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Innovation
The remodeling and construction fields are constantly changing. New products,
techniques and technology are introduced daily. At MyHome you’ll
find the latest products, designs and innovations at our showrooms because
we meet with our vendors on a bi-weekly basis and study the newest industry
trends by attending various different tradeshows across the country,
reading magazines, journals, and conducting daily Internet research.
We either have, or have access to, every type of building or remodeling
material that you can want. We’ve never had a request from a client
for a product that we couldn’t fulfill.
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Planning
Careful planning of each phase of your project is essential. Your remodeling
consultant and project manager plan your project so that materials are
delivered on time - and as needed - and trade professionals arrive on
schedule. Your MyHome team works hard to plan your project to meet your
goals.
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Communication
The key to the success of your project is good communication. And, a
big part of communication is listening. From the beginning of a project
to its end, the MyHome team places a high priority on listening -
to you, your needs and wishes – and on keeping the lines of
communication open.
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Teamwork
Remodeling is all about teamwork. It's a key factor in keeping a project
running smoothly. At MyHome, we value the idea of teamwork so highly
we’ve made it one of our guiding principles.
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Completing
The Job
One of the most common complaints about remodeling is that small items – a
missing door handle or panel - often go unfinished for months. At MyHome,
we realize the importance of truly completing a project. Your project manager
will help you compile a “touch-up” list and expedite it. The “touch-up” crew
will come in after the project is completed. We’ll make sure no unfinished
items remain and that the project is completed to your satisfaction.
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Our
Showrooms
MyHome offers one-stop shopping. You can select all the products and
materials necessary for your project in one of our comfortable showrooms.
If you are planning to visit a showroom, please call ahead to schedule
an appointment with a remodeling consultant.
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BKBG
Membership
The Bath and Kitchen Buying Group (BKBG) is a national organization comprised
of more than 200 member kitchen and bath dealers. With membership comes
lots of buying power to buy appliances and materials directly from manufacturers.
MyHome is the only New York City member of this exclusive group giving
us a wide variety of materials to offer our clients.
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Professional
Associates
Professional associations award membership to firms and individuals who
exhibit high levels of expertise and provide outstanding service. The National
Association of the Remodeling Industry (NARI) and National Kitchen and
Bath Association (NKBA) are two of the most important associations in the
remodeling industry. MyHome is the only New York City construction firm
with active memberships in NARI, NKBA and the National Wood Flooring Association
(NWFA), the Design Build Institute of America (DBIA), the Decorative Plumbing
and Hardware Association (DPHA), Painting and Decorating Contractors of
America (PDCA), the Better Business Bureau (BBB) and the American Society
of Interior Designers (ASID), which provides us with vast resources for
these specialized areas.
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Mass
Media Coverage
MyHome has been recognized by numerous well known national TV shows and
news media. For example, in 2005 alone, MyHome’s work was featured
on Queer Eye for the Straight Guy™, The Apprentice – Martha
Stewart™, and Close-up TV News – Spotlight On America’s
Business™. MyHome’s insight and expertise has also been sought
through interviews by The New York Times™, Forbes.com™, The
New York Daily News™, Kitchen & Bath Design News™, Kitchen & Bath
Design Ideas™ and Stone Industry News™. |
