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Finish That
Room!
Accessory Shoppers to the Trade & Selective
Clientele
March 3, 2006
Yoel Piotraut
My Home U.S.
353 West 48 Street
NY, NY 10036
Dear Yoel,
Some months ago we spoke about our disappointment
with some of the employees assigned to our bathroom
project. The site was a mess, the project manager
frequently absent and failing to follow-up, using
incorrect grout color, etc. After much aggravation
and discussion, the project was completed.
Recently however, I have had a much different
experience with your employees, and want to share
some positive feedback with you.
When Tom called to advise you that our shower
was leaking into the bathroom beneath ours, your
response was prompt and efficient. Steve Valerio
spoke with Tom, met with our Superintendent repeatedly,
inspected the site and assigned Narine of Nars
Construction to remedy the problem.
The work progressed seamlessly. Recommendations
were implemented that included installing a solid
marble saddle, extending the pan, and raising
the height of the step. The project took two whole
days to complete and included some demolition,
cutting slate with a wet-saw, re-grouting and
removal and re- installation of the shower door.
The apartment was spotless throughout! All of
our carpets were protected and the worksite completely
cleaned prior to Narine leaving at the end of
the day. Moreover, both Steve and Narine were
courteous, respectful and collaborative. While
we ran to get the extra tiles and select a new
saddle, Steve and Nars Construction consulted
with the super and planned their solution to the
problem. If we decide to do additional work in
the apartment, I would insist on relying on the
talents of Steve and Narine.
Some months ago I was asked by a neighbor to come
and see our bathroom. I understand that after
we spoke she visited your showroom a number of
times and seriously considered working with you.
While Ruth Brodsky ultimately selected another
firm, I would like to try again to refer a new
client.
I have suggested that Jacalyn Barnett call you,
and would appreciate knowing if she retains you
to re-do her kitchen.
My business allows me to interact with clients
and their designers every day. Frequently, I help
them to select the wallpaper, paint colors, window
treatments and "finishing touches" for
the rooms they are re-doing. Steve and Narine
have so impressed me that I would consider referring
those clients to you for their construction needs.
Perhaps you too would consider referring clients
to me who need help after the construction has
been completed.
Time will tell if additional problems surface
in our bathroom. We are now confident however,
that with staff like Steve and Nars, you have
built a far superior team that would address any
of those issues effectively.
Tom and I thank you for responding so quickly
and for earning our trust. We will call you for
any additional projects that we might consider
in the future.
Warm regards,
Susan Schwarz
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