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December 30,
2004
Dearest Yoel,
Everyone who does renovations in New York City
ultimately has some horror story about how the
contractor didn't show up, the work didn't happen,
the business went bust and they lost their deposit,
the job got started and never got finished and
on and on.
Friends and neighbors ask me how my renovations
went and of course they are expecting a horror
story or two and when I just smile, they are confused.
I tell them that my renovation experience could
not have been more smooth and more wonderful except
of course for the grout dust, wood dust, plaster
dust and losing my kitchen for 2 months and my
bathroom for 5 weeks.
Sometimes people ask me how much I paid, and sometimes
if they are good friends I tell them. They are
a little shocked, but when I tell them my experience,
they understand it was worth it.
Everybody who sees my kitchen LOVES it. I have
a grouchy friend who just thought it was fabulous.
I can't thank you enough for everything. There
are so many wonderful things that you did that
it's hard to even list them but here are a few
that I remember... the kitchen cabinet ordered
was too big and you just called Allon and ordered
a smaller one! There was a scratch in the countertop
so it was removed and fixed. And the kitchen window
and all my changes and then finally back to what
you recommended. But you never got irritated,
and just did what I wanted. I really felt like
a princess the whole time.
And then when the bathroom started, I had completely
forgotten what Beth and I had agreed on for a
floor pattern so when the "right" materials
came and I said they were wrong, they were sent
back and what I requested (which was different)
was ordered. I even made some changes as the floor
was being put in and those changes were made.
Walter was real a mensch about everything. And
then there was the medicine cabinet that he changed
twice because of me. I think at that point, I
was driving him crazy, but it was my bathroom
and he wanted it to be like I wanted it.
And then when I asked if we could reconsider the
cost of the window and steam pipe, you reduced
it by a generous amount. And when I requested
to pay most of the balance and then pay the remainder
when all the work was done, you agreed to that
too!
So now that everything is almost done except for
a few little things, my kitchen and bathroom look
spectacular. There isn't one thing I wish I had
done differently. Your help, consistent communication
and sense of humor made this experience for me
so lovely, that I needed to let you know in writing.
I, of course, will not hesitate for a second to
recommend MyHome as a superb, honest, professional
company whose attention to its customers is amazing.
Thank you for everything.
I'll still have to stop by and say hi even though
our renovation relationship is over (at least
for now!).
Love,
Mary
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