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To Whom It May
Concern,
I am writing to say how pleased I am with the renovation
of my apartment done by MyHome USA. Last year, I
decided to renovate the bathroom in my one-bedroom,
one-bath Manhattan apartment. I contacted MyHome
through their website. I got an immediate response
and set up an appointment for an evaluation.
Ben Pitt, a designer for MyHome, came to my apartment,
looked and listened to what we wanted to do, and
made several suggestions. After our meeting, I decided
to expand the scope of my project to include refinishing
the floors, putting in new baseboards for the walls,
new window treatments, and repainting the throughout
the apartment. Also, my existing closets were re-imagined
and expanded; a wall was moved to make my bathroom
larger, and Ben designed a bookshelf/cabinet unit
for what had previously been a dead space in my
apartment that I didn’t know how to utilize.
A short time later, I met with Ben at MyHome’s Manhattan
showroom to choose materials. I felt a little lost
because I had never attempted anything as large
as our proposed project, but Ben was extremely helpful
in matching concept, budget and materials.
MyHome was prepared to start as soon as I wanted.
I had already met with Ben and our project manager,
Joe Boyle. Joe had reviewed the project and done
a walkthrough with me, and began the project as
soon as I was ready.
Just a few of the things that impressed me most
about my experience with MyHome, and especially
with Ben Pitt and Joe Boyle:
1) Ben Pitt’s design addressed my wants and needs
precisely, and helped me to visualize what was going
to happen in great detail, including reviewing with
me every detail of the project before beginning,
emailing me with drawings and plans, and always
returning calls or emails about 5 seconds after
I made them!
2) The project manager, Joe Boyle, was enormously
helpful and thorough. Joe was on sight most days
and continually helped me fine-tune the project
as it was going on. He was always available when
I needed him, and always addressed whatever we discussed
immediately. His patience and attention to my questions
and concerns were amazing. I felt completely taken-care-of
throughout the process.
3) The cost of the project was what MyHome had said
it would be. During the process, I requested additions
to the scope of work, and opted to pay extra for
extra work and materials. At every step, Joe and
Ben advised me about additional costs for additional
work and made sure I wanted, understood and agreed
to every addition.
4) The project was finished significantly before
the projected date. Joe and I had numerous discussions
after the work was substantially complete, and made
sure that everything was exactly the way I wanted
it.
I would recommend MyHome to anyone with a home renovation
project in mind. I want to emphasize that Ben and
Joe did everything possible to make me happy. At
every stage of the process, from my inquiry via
the internet, to the final walkthrough, Ben and
Joe were attentive to my needs, and where there
were changes I wanted to make, or tiny details that
wanted fine-tuning, Joe figured out a way to meet
my requests with the most efficient means possible.
I cannot imagine a better experience than I had
with MyHome, Ben Pitt, Joe Boyle and the workers
who carried out the project so carefully and efficiently.
Thanks to all for making such a potentially stressful
experience as comfortable as possible, and for doing
such a great job. I love my apartment, and for that,
the credit goes to MyHome. If there is any more
information I can provide, please contact me.
Stephen McLeod
45 W. 54th St., Apt. 10A
New York, NY 10019
(212) 582-5726 (h)
(917) 673-0309 (c) |
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