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THE
MYHOME REMODELING & RENOVATION PROCESS |
How Large Brand Thinking Improves The
Home Renovation
ProcessThe most unique factor of the MyHome experience
is our drive to become a national brand, which provides better
and more consistent service to a wide clientele. In fact,
we have developed a corporate infrastructure much like Apple
or Google has—with an eye for creating a new standard
of service, which is unheard of in the home renovation or
contracting industry.
By setting a standard of service on a national scale we not
only provide the name and recognition, we also offer a well-developed
troubleshooting strategy for dealing with all of the problems
associated with a home renovation or construction job, which
can be numerous. Like any national brand we have a large amount
of resources at our disposal, including industry contacts
with today’s leading architects, designers, and manufacturers.
Unlike any home renovation company, however, our system for
providing better service is always evolving on a grand scale—which
means solving problems more efficiently to actualize your
perfect living space faster and more smoothly.
Solving Problems:
Full Disclosure Means Better Service
As a brand with national ambitions, we believe full disclosure
is necessary to solve the many problems associated with building
your home renovation dream. How can you make a choice without
knowing all the details?
So the truth is, there are always problems with a remodeling
job no matter what you do. Therefore, when remodeling you
need to pick a team that is able to solve them quickly. Only
MyHome applies a “long-term” strategy for dealing
with these problems, because only MyHome has a corporate team
at their disposal to troubleshoot any construction scenario.
In other words, rather than spend our time trying to avoid
complications, we’ve spent the last seven years developing
a trusted brand able to ADAPT to them. The MyHome team is
comprised of the best consultants, designers, architects and
contractors ready to react efficiently and quickly to any
problems that will invariably occur.
Maximum Customer Service Means Realistic
Expectations
To that end, we find it useful for our clients to know that
the most difficult part of the process is the fact that your
everyday life will be disrupted during the production phase.
Of course, in the beginning—when you’re daydreaming
about that perfect Koehler floating faucet or choosing just
the right shade of vermillion for the dining room’s
accent wall—the process is fun, exciting and creative.
And, of course, nothing compares to the delight you experience
at seeing the finished product!
It’s the construction—or middle—phase that
most people find frustrating. Who wouldn’t? No one likes
dust build up, piles of tools in their personal space, or
waiting for materials to be delivered from the manufacturer.
True, we only work with the best manufacturers, but even they
are susceptible to human error or otherwise.
While some of these elements can be accounted for beforehand
some things, like the weather—or architectural constraints—cannot.
However, instead of pretending these problems don’t
exist, like most contractors, we here at MyHome like to give
our clients a realistic view of how the process will work.
Most companies will promise the world just to get you to sign
a contract. At MyHome, however, we feel it’s better
to provide accurate projections so you know exactly what to
expect and never come away from a project disappointed.
This is just a part of the renovation process and we want
you to know that we’ve got you covered. We understand
how important your home is to you and always treat it like
our own.
Big Brand Visibility With A Personalized
Touch
At MyHome we take a different approach to remodeling than
other companies and have developed a system that offers the
resources and strategy of a large corporate entity with the
personal touches of a small contractor. How?
For nearly a decade, MyHome has sought out the best and the
brightest to transform itself into the country’s first
home renovation brand, replete with all the financial and
intellectual resources for actualizing any concept you could
imagine. However, the drive to create a trusted national brand
often creates a sterile environment for the customer.
How many times have you been put on hold, or passed along
to another service rep, when you’re dealing with the
“Bug Guys”. So, while MyHome seeks to become a
household name (if you’ll forgive the pun) we don’t
want to lose touch with the many customers who made us who
we are in the first place. In fact, our dedication to attentive
and streamlined customer service is the first tenet of the
MyHome philosophy. This means that we’re invested in
always doing what’s right for our clients, even if it
involves cutting into our short term costs. The only way to
become a name people not only know but trust intimately is
to continue to improve our systems and processes. Completing
every project successfully and making sure every client is
satisfied is the only road to that goal.
When you choose to remodel with MyHome you’ll benefit
from this sophisticated network of remodeling professionals
and have access to the resources of a large remodeling corporation.
But because we’re also dedicated to making sure each
client is satisfied, we’re committed to maintaining
the personal touches of your neighborhood contractor.
In our ongoing effort to reinforce that commitment, MyHome
president Mayan Metzler has committed to meeting with every
single one of our new clients over the next few months. Personally
meeting 200 to 300 clients per month may be a tough goal to
achieve, but we want all of our clients to realize that when
you’re doing business with MyHome, you’re ultimately
doing business with both a face and a name—not a logo
and letterhead.
Please call 212 666.2888 and ask Debbie to set it up an appointment
or email Mayan directly at mmetzler@myhomeus.com |
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